Who We Are

We take a compassionate and sensitive approach to financial recovery in order to provide you with ‘best in class’ service.

Regency Credit Services is part of Phillips & Cohen Associates, which was formed in 1997 and have a reputation for service and trust around the world.

If you have been contacted by us then you are in the right place. We are here to help and offer easy solutions. We would like to assist you regarding an account referred to us by a creditor.

We can quickly walk you through our flexible payment options and instalment programs designed to meet your needs.

How To Pay

If you’re ready to pay, please choose one of these convenient options:

  • Phone – Call 1800 418 394 to make a payment or to discuss alternative payment options.
  • Online Banking – Direct Deposit into our Westpac bank account, please use the reference number provided in our communication:
    • BSB : 033161
    • Account : 231708

Please contact us if you are not able to pay the account in full. We will work with you to set up an affordable repayment plan based on your individual circumstances.


Our core values are designed to guide our business operations and provide a framework with which to guide and evaluate our most valuable asset – our global employees.

These are the four key values that inspire the work conducted at Regency Credit Services.


We operate with humility, caring, and respect, and strive to provide exceptional customer service during difficult circumstances.


We make investments and work to continually improve our compliance processes and systems, implementing proactive solutions to protect our clients and their brand reputation.


We keep our promises, we live up to our expectations, and we give our best while supporting our customers and clients.


We foster a work environment where creative thinking is encouraged to improve customer service, streamline business operations, continuously improve quality, and bring value to our clients.

Contact Us

  • Call 1800 418 394 to speak with an Account Specialist
  • Email [email protected]. Please include your preferred phone number and reference number provided in our communication