The only dedicated deceased account management business.
Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.
Our partnership with GriefLine ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Member
ACA International, formerly the American Collectors Association, establishes ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates is a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.
Our Global Presence
Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible customer experience process enhancements. We are an award-winning industry leader providing expert niche services recognized for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. currently works with over 70 of the world’s largest creditors across a wide range of industry sectors including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
PCA Global Ventures Appoints Dr. Tia Jones as SVP, Head of Global Project and Change Management
PCA Global Ventures, the parent company overseeing a global family of leading brands in financial recovery and estate management services, announces the appointment of Dr. Tia L. Jones as Senior Vice President, Head of Global Project [...]
PCA Global Ventures to Host Dr. Jennifer Jones Bryant for Upcoming EmpowHER Global Women’s Forum
PCA Global Ventures is once again reinforcing its commitment to championing women in the workplace through its upcoming EmpowHER Global Women’s Forum event, “Leading with Grace and Action: Building a Culture of Inclusion, Engagement, [...]
Phillips & Cohen Associates’ Parent Company, PCA Global Ventures, Announces Strategic Leadership Appointments
As part of its ongoing commitment to strengthen international operations, PCA Global Ventures, the parent company of Phillips & Cohen Associates, Ardent Credit Services, Invenio Financial, and The Estate Registry, today announced a series of strategic leadership appointments. [...]
Phillips & Cohen Associates’ Saima Hassan Shortlisted for “Business Leader of the Year” and PCA’s EmpowHER Program for Best Inclusive Workplace Initiative at the Women & Diversity in Credit Awards
Phillips & Cohen Associates Ltd. (PCA) is proud to announce that it has been shortlisted in two prestigious categories at the upcoming Women & Diversity in Credit Awards, taking place in London on 19 November 2025. [...]