The only dedicated deceased account management business.
Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.
Our partnership with GriefLine ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Member
ACA International, formerly the American Collectors Association, establishes ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates is a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.
Our Global Presence
Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible customer experience process enhancements. We are an award-winning industry leader providing expert niche services recognized for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. currently works with over 70 of the world’s largest creditors across a wide range of industry sectors including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates Announces the Appointment of Chris Lagow as Global General Counsel
WILMINGTON, DE., October 2024 — Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care management and technology solutions, is pleased to announce the appointment of Chris Lagow as its new [...]
EXECUTIVE APPOINTMENT: PHILLIPS & COHEN ANNOUNCES THE HIRING OF BROOKE TEAL, SVP GLOBAL COMPLIANCE AND GENERAL COUNSEL.
Wilmington, DE –March 2024 – Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care management and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New [...]
Phillips & Cohen Associates acquires Estate Information Services as it continues its expansion plans
(April 30, 2024) Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account management and technology solutions, is pleased to announce the acquisition of Ohio-based Estate Information Services LLC, executing its strategic [...]
Executive Appointment: Phillips & Cohen Announces the Hiring of Kacey Rask to SVP, Growth & Partnerships, North America.
Wilmington, DE –March 2024 – Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care management and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New [...]