Phillips & Cohen Associates (Australia) Ltd.2020-09-20T21:01:42+10:00

The only dedicated deceased account management business.

Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.

Our partnerships with GriefLine and The Samaritans ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.

To inquire about our services, please visit our Contact Us page.

GriefLine Samaritans


phillips & cohen associates awards and accolades

“Thank you so much. It means so much to me because my mother meant so much to me, so thank you so very much for your help, I really appreciate it.”

“What you have done is amazing. The heart and care in the way this letter was written is just amazing. The way that you conduct business is very, very good. Thank you for being so caring. I wish everybody had been as easy to talk to as you. Thank you so much. Please remember the way your company is conducting business is just amazing.”

“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.”

“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.”

“I wanted to send a note to acknowledge what a pleasure it was to deal with Phillips & Cohen on the resolution of my late Father’s account. Your team were kind and professional at all times and I appreciated it immensely.”

Phillips & Cohen Associates in the News

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