Our Values

Through our compassionate and sensitive approach to debt recovery, we aim to provide a ‘best in class’ service to customers and clients alike. We actively seek to share best practices and draw on expertise from across our global operations. Our core values are designed to guide our business operations and provide a framework with which to evaluate and reward our most valuable asset – our team.

These are the four key values that inspire the work conducted at Phillips & Cohen Associates (Australia), Pty Ltd.


We operate with humility, caring, and respect, and strive to provide exceptional customer service during difficult circumstances.


We make investments and work to continually improve our compliance processes and systems, implementing proactive solutions to protect our clients and their brand reputation.


We keep our promises, we live up to our expectations, and we give our best while supporting our customers and clients.


We foster a work environment where creative thinking is encouraged to improve customer service, streamline business operations, continuously improve quality, and bring value to our clients.

our values