The only dedicated deceased account management business.
Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.
Our partnership with GriefLine ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Member
ACA International, formerly the American Collectors Association, establishes ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates is a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.
Our Global Presence
Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible customer experience process enhancements. We are an award-winning industry leader providing expert niche services recognized for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. currently works with over 70 of the world’s largest creditors across a wide range of industry sectors including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Spanish Expansion: Phillips & Cohen Associates Enjoys Strong First Year After Market Entry
Madrid, ESP – March 2018 - Phillips & Cohen Associates, (Iberia) SL, the Spanish arm of the globe’s leading deceased account management provider, celebrated its first anniversary in Spain by launching with several new clients [...]
Phillips & Cohen Promotes New Global Chief Operating Officer and Strengthens Leadership Team
Phillips & Cohen Associates, Ltd., the deceased account management specialist servicing creditors in the US, Canada, UK, Ireland, Australia, Spain and New Zealand, has moved to strengthen its senior leadership team. In a significant re-organization, [...]
PCA Driving Digital Transformation and Regulatory Compliance
Wilmington, DE – August 2017 - Phillips & Cohen Associates, Ltd., the deceased account management specialist servicing creditors in the US, Canada, UK, Ireland, Australia, Spain and New Zealand, has moved to strengthen its position [...]
Managing a Global Enterprise – Exploiting Synergies & Respecting Differences
Phillips & Cohen Associates International, Ltd. is firmly established in four countries across three continents with international offices in the UK, Canada, and Australia. We took the time to develop solid foundations and to establish [...]