The only dedicated deceased account management business.
Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.
Our partnership with GriefLine ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Member
ACA International, formerly the American Collectors Association, establishes ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates is a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.
Our Global Presence
Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible customer experience process enhancements. We are an award-winning industry leader providing expert niche services recognized for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. currently works with over 70 of the world’s largest creditors across a wide range of industry sectors including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
PCA Announces the Hiring of Global Chief Financial Officer
Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in the US, Canada, UK, Ireland, Australia and New Zealand, announces the appointment of Gelsomina Paolini as Global Chief Financial Officer. Ms. Paolini [...]
Phillips & Cohen Associates International’s Expansion Continues!
Phillips & Cohen Associates International, Ltd., the global arm of the industry’s leading deceased account management specialist, announces the extension of its service offering into the Republic Of Ireland. The Phillips & Cohen Associates group [...]
Expanding Internationally
The post Expanding Internationally appeared first on Phillips & Cohen Associates (International).
Phillips & Cohen Associates (UK) Ltd wins both the Conduct & Compliance Excellence Award (Company) & Conduct & Compliance Excellence Award (Individual)
Phillips & Cohen Associates (UK) Ltd, the UK arm of the globe’s leading deceased account management business, was this week awarded the hotly contested ‘Conduct & Compliance Excellence Award (Company)’ & the ‘Conduct & Compliance [...]