The only dedicated deceased account management business.
Phillips & Cohen Associates has built its reputation by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible customer sensitive process enhancements. We are an award-winning industry leader, providing expert niche services, recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with many of the region’s largest creditors across a wide range of industry sectors, including banking, finance, utility and telecom.
Our partnership with GriefLine ensures that our Estate Care Specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Member
ACA International, formerly the American Collectors Association, establishes ethical standards for the credit and collection industry. Phillips & Cohen Associates have been an ACA member since 2002.
Phillips & Cohen Associates is a member of PACE, one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.
Our Global Presence
Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible customer experience process enhancements. We are an award-winning industry leader providing expert niche services recognized for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. currently works with over 70 of the world’s largest creditors across a wide range of industry sectors including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates Spain celebrates being shortlisted at the Credit Industry’s upcoming “Best Performance 2023 Awards”
Phillips & Cohen Associates (Spain), the Madrid arm of the global deceased account management business, has been shortlisted in the category of Best Outsourcing & Partnership Initiative (Creditor / Servicer) at the inaugural BEST [...]
Phillips & Cohen Associates completes acquisition of Ardent Credit Services following FCA approval
Phillips & Cohen Associates (UK) Ltd, the Manchester-based deceased account management business, has completed the acquisition of Ardent Credit Services Ltd, the Liverpool-based debt recovery and credit management services provider, following approval from the [...]
Phillips & Cohen Associates acquires Ardent Credit Services as part of major international expansion plan
Phillips & Cohen Associates (UK) Ltd, the Manchester-based deceased account management business, is acquiring 100% of Ardent Credit Services, the Liverpool-based debt recovery and credit management services provider. The move is part of a [...]
Phillips & Cohen Associates, Ltd. launches NotifyNOW for one of the UK’s ‘big six’ energy suppliers to benefit their millions of customers.
MANCHESTER, UK: Marking their 25th year of providing deceased account care services, Phillips & Cohen Associates Ltd. announces their first UK client launch of the online deceased notification platform, NotifyNOW. NotifyNOW makes it easier [...]