Phillips & Cohen Associates (Spain), the Madrid arm of the global deceased account management business, has been shortlisted in the category of Best Outsourcing & Partnership Initiative (Creditor / Servicer) at the inaugural BEST PERFORMANCE 2023 AWARDS in the Spanish Credit Industry.
This award is aimed at organizations that work with or provide services to creditors. This category rewards those companies which have contributed to improving the customer experience in general for consumers and / or companies.
Adam Cohen, Co-Founder and CEO of Phillips & Cohen Associates, commented, ”We are proud to be shortlisted for this award as it recognizes the great work the Phillips & Cohen Associates team is providing in the Spanish market. We brought a new service to Spain, not previously offered by any other company, aimed at supporting co-borrowers and heirs while representing creditors after the death of an account holder.”
He added, “This is a great achievement for our team in Spain and recognition of our long-held belief in treating people the right way, with empathy and compassion, following the passing of a loved one. This focus enhances our clients’ brands while providing better experiences for their customers.”
Nick Cherry, Chief Operating Officer at Phillips & Cohen Associates says that, “Our ambition is to keep growing our Spanish business, demonstrating the benefits of our specialised approach in handling deceased consumer accounts. Spanish demographics show an ageing population, making it important that creditors recognise the need to develop specialised treatment plans for deceased cases. We believe that through our uniquely compassionate engagement style, that PCA provides the best value proposition and the most efficient results in the credit industry.” he concludes.
This is the first time these awards have been held in the Spanish market, with the event taking place on 6th of July in the Gran Teatro Príncipe Pío Caixabank, Madrid.
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About Phillips & Cohen Associates, Ltd.
Phillips & Cohen Associates, Ltd. is a specialty receivable management company providing customized services to creditors in a variety of unique market segments. Phillips & Cohen Associates, Ltd is domestically headquartered in Wilmington, DE, with additional offices in Colorado and Florida as well as its International Headquarters in the UK, offices in Canada, Spain, Germany, and Australia. The PCA family of companies includes Invenio Financial, a wholly-owned debt acquisition company and The Estate Registry (TER) line of products, including InheritNOW, NotifyNOW and LegacyNOW. For more information about Phillips & Cohen Associates visit www.phillips-cohen.com. PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state, or local laws.